Copperhead Media Ltd. believes that betting enhances your enjoyment of sporting events. It is important, however, that you stay in control and we encourage you to always bet responsibly and never more than you can afford to lose. Should you find yourself having difficulties, then our customer service representatives can assist you.
Stay in control
The majority of people bet within their means, however for some gambling can become a problem. It may help you to keep control by following these guidelines:
- Gambling should be entertaining and not seen as a way of making money
- You should establish limits for deposits, stakes and even losses before you start gambling
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount you spend gambling
- If you want to have a break from gambling you can use our self-exclusion measures
- If you need further help or to talk to someone about responsible gambling then contact one of the appropriate organisations, whose details are listed below.
There are a number of features that we use to help you keep in control of your betting:
You can view your betting history in the Transaction History section of our Website. You can get a full overview of all bets you have placed and the amount staked on each bet.
Maximum Deposit Levels
To control the amount you bet with, you can set a maximum deposit level and frequency in the Manage Limits section of our Website. Here you will be able to set daily, weekly, or monthly deposit limits. Please note that a decrease in your maximum deposit level or frequency will take effect immediately, but an increase in your maximum deposit level or frequency will take 24 hours to take effect.
If you think your gambling is becoming excessive or out of control, we offer an automated self-exclusion facility. Through your Account, you can select the option to self-exclude from our games, and you will be prevented from using your Account during the period of your self-exclusion. Self-exclusion is for a fixed period chosen by you for a minimum of six months up to a maximum of five years. During the period of your exclusion, we will do all that we can to prevent new accounts from being opened by you, and you must not attempt to place bets with us.
The implementation of a request to self-exclude will be confirmed to you by return e-mail or any other stated preferred method of communication. This confirmation will include specific information on the consequences of self-exclusion, including the point at which self-exclusion has commenced.
At the end of your self-exclusion period, you may make a request to resume gambling by calling customer service (emails arenot accepted). If this request is approved, a mandatory 24-hour waiting period will be imposed.
Unless you request self-exclusion, any account that is simply 'closed' can be re-opened at any time.
Please note that we are not required to, and do not, carry out any particular assessment or judgment as to whether a previously self-excluded individual should again be able to participate in the gambling services we offer.
We assume no legal duty to you in relation to your request to self-exclude. We expressly disclaim any legal liability for the consequences of your continuing to participate in our gambling and/or betting services as a result of a failure by us to implement our self-exclusion procedures.
If you are considering self-exclusion, we would recommend that you contact all gambling and betting companies with whom you have accounts and ask to self-exclude with them as well. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites as described below.
Identifying Problem Gambling
Depending on your answers to the questions below, we recommend that you call either our customer service department, or one of the organisations detailed further down this page:
- Has gambling ever affected your work, home life, reputation or made you unhappy?
- Has gambling ever made you careless towards your welfare or that of your family and friends?
- Have you lost interest in your family, friends or hobbies?
- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Do you gamble until you lose all your money?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have you ever committed or considered committing an illegal act to finance gambling?
- Have you ever borrowed money or sold something to finance your gambling?
- Do arguments, disappointments or frustrations or even good fortune create the urge to gamble?
- Have others ever criticised your gambling?
- Do you feel depressed or even suicidal because of your gambling?
- Have you ever considered harming yourself as a result of your gambling?
- Have you ever felt remorse after gambling? Has it ever caused you difficulty in sleeping?
- Have you ever been reluctant to spend money set aside for gambling on normal expenditure?
- Have you ever gambled longer than planned?
The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this, please contact one of the appropriate organisations listed below:
Gamble Aware is managed by the Responsibility in Gambling Trust, an independent charity which funds treatment, research and education about responsible gambling. The website has been developed by a Task Force made up of representatives from the Gambling Commission, DCMS, academia and industry.
GamCare offers a variety of care services and communication channels for those who are affected by problem gambling. Individuals can receive information, advice, support or counselling through a National Telephone Helpline, Face To Face counselling – available to those men, women and young people who can travel to GamCare’s London centre, Group counselling service – GamCare has also trained counselling centres across the UK in order to take on problem gambling clients, or via our email service.
Helpline: 0845 6000 133 from the UK
44 845 6000 133 International (24 hours 7 days a week)
Copperhead Media Ltd. is registered with the Independent Betting Arbitration Service (IBAS) and customers are able to use this service in the event that a betting dispute cannot be satisfactorily resolved. Further information on the IBAS service can be obtained through the IBAS website or by contacting IBAS as follows:
Telephone: 020 7347 5883 from the UK
Responsibility in Gambling Trust (RIGT)
The aim of the Responsibility in Gambling Trust is to make it less likely that people will become problem gamblers and more likely that those who do will be able to seek and to secure effective help.
The Trust achieves this aim through raising awareness about problem gambling, commissioning treatment, prevention and education, and research into problem gambling. Visit the RIGT website.
RIGT welcomes views and ideas from anyone with an interest in problem gambling, especially those affected by problem gambling or those within the industry.
Telephone: 020 7022 1865 from the UK
Underage Gambling and Protecting Your Computer
It is illegal for anyone under 18 years of age to open an account or to gamble with us.
Copperhead Media Ltd. takes its responsibilities in this regard very seriously, and we carry out electronic age verification checks on customers who use payment methods that are available to persons under the age of 18. We also reserve the right to carry out age verification checks via a third party and to ask for proof of age of any customer. In such instances your account may be suspended until this information is provided. Anyone under the age of 18 found to be using our Website will have any winnings forfeited and outstanding bets voided, in addition they are liable to be reported to the police.
The Internet Matters website, run by an independent not-for-profit organisation to help parents keep their children safe online, provides a guide on how to set parental controls on computers and mobile devices: www.internetmatters.org
We also recommend that, if persons under the age of 18 have access to your computer, you put in place filtering software. The following links are to organisations that provide software and information to protect under-age gamblers from accessing gambling on the internet:
Account holders are responsible for all bets placed on their account where the correct password has been provided. Therefore, it is in your interest that under no circumstances should any of your account details be divulged to a third party.
If you have reason to believe that a third party may be in possession of your password or account details, you are responsible for changing your password.
Advertising and Promotions
All advertising and promotions are clear, fair and not misleading. Advertising does not target those under the age of 18. This includes our content and placement of our advertising.
All advertisements are targeted at a suitable audience, and promotions give a clear, concise, accurate and balanced message with regards to the possibility of winning and losing. At no time is it suggested that gambling is a means of solving financial difficulties.